Effective Date: January 1, 2025
Website: Ember & Rise Physio (https://www.emberandrisephysio.com/)

1. Introduction
Welcome to Ember & Rise Physio. These Terms and Conditions ("Terms") govern your access to and use of our website, services, content, and any related materials. By accessing or using this website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website.

2. Company Information

Business Name: Lorrain Ko Physical Therapy, PC
DBA: Ember & Rise Physio
Location: Chino, California (and surrounding areas for mobile/virtual services)

3. Not Medical Advice

The content on this website, including text, images, videos, and other materials, is for informational and educational purposes only.

Nothing on this site constitutes medical advice, diagnosis, or treatment.

Information provided through free resources, blog posts, or general guidance does not establish a physical therapist–patient relationship. Always consult a qualified healthcare professional before making decisions regarding your health.

4. Services

Ember & Rise Physio offers cash-pay physical therapy, wellness, coaching, and fitness-related services. Availability, pricing, and service descriptions may change at any time without notice.

All services are provided on a cash-pay basis and may not be billed to insurance.

5. User Responsibilities

By using the website, you agree to: Use the site for lawful purposes only. Not engage in activities that may damage, disrupt, or interfere with the site.Provide accurate information when submitting forms or inquiries.

6. Intellectual Property

All content on this website—including logos, graphics, images, videos, text, and downloads—is the property of Ember & Rise Physio unless otherwise indicated.

You may not copy, reproduce, distribute, or modify any content without express written permission.

7. Limitation of Liability

To the fullest extent allowed by law, Ember & Rise Physio is not liable for any damages resulting from:

• Use or inability to use the website

• Reliance on information provided on the website

• Errors, omissions, or inaccuracies in website content
  
  Use the website at your own risk.

8. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience and do not imply endorsement. We are not responsible for the content, policies, or practices of third-party sites.

9. Privacy Policy

Please review our Privacy Policy to understand how we collect, use, and protect your information.

A separate Privacy Policy document is required by law in California and will be provided if not already created.

10. Cancellation, Refunds, and Payment Terms

Payment is due at the time of booking or service delivery unless stated otherwise.

Refunds, cancellations, and rescheduling policies are outlined at the time of booking and must be adhered to.

11. No Guarantee of Results

Outcomes from physical therapy, coaching, or training services may vary. We do not guarantee specific results.

12. Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising from these Terms will be handled in California courts.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes are effective immediately when posted on this page.

14. Contact Information

For questions regarding these Terms, please contact:
Email: lorrain@emberandrisephysio.com
Phone: (909) 353-3772